Shipping & Delivery Policy

📌 Contents

Delivery Coverage
Delivery Timelines
Shipping Charges
Packaging
Order Tracking
Issues & Damages

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Delivery Coverage

We currently deliver to all major cities across Pakistan including Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, and more.
Same-day delivery is available for customers within Islamabad & Rawalpindi (order before 2:00 PM).
In-store pickup is available at our studio in Islamabad — free of charge with zero wait time for pre-paid orders.
For locations outside our standard coverage, please contact us — we'll do our best to arrange delivery.

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Delivery Timelines

Islamabad / Rawalpindi: Same day (orders before 2 PM) or next business day.
Lahore / Karachi / Other major cities: 2–4 business days via courier.
Remote areas: 4–7 business days depending on courier availability.
Timelines are estimates only — delays may occur due to courier conditions or public holidays.
Orders placed on weekends or public holidays are processed the next business day.

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Peak Seasons: During Eid, wedding season, and major sale events, delivery timelines may extend by 1–2 additional business days. We appreciate your patience.

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Shipping Charges

Free Shipping on all orders above PKR 3,000 — no coupon needed, automatically applied.
Orders below PKR 3,000 are charged a flat PKR 200–350 shipping fee depending on location.
Cash on Delivery (COD) is available with an additional PKR 50 handling fee.
Exact shipping cost is displayed at checkout before payment.

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Luxury Packaging

All products are carefully packed in Eleanzo-branded luxury packaging — perfect for gifting.
Fragile items such as perfumes and glass bottles are wrapped in protective cushioning to prevent breakage.
A personalised gift note can be included — just mention it in the order notes at checkout.
We use eco-conscious materials wherever possible in our packaging.

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Order Tracking

Once your order is dispatched, you'll receive a confirmation via WhatsApp or email with courier details.
You can also track your order status from your My Account → Orders page at any time.
If your tracking shows "delivered" but you haven't received it, contact us within 24 hours.

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Damaged or Lost Orders

If your order arrives damaged or broken, take photos immediately and contact us via WhatsApp within 24 hours of delivery.
Damaged items will be replaced or fully refunded — no questions asked, at no additional cost to you.
For lost in transit orders, we will investigate with the courier and either resend or issue a full refund within 7 days.

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Please photograph your parcel before opening if it appears damaged externally. This helps us expedite your claim with the courier partner.

Delivery Question?

Track your order or contact us for any delivery concerns.

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Shipping & Delivery Policy