Privacy Policy

01

📋

Information We Collect

Personal Details: Name, phone number, email address, and date of birth when you create an account or make a booking.
Transaction Data: Purchase history, order details, payment method type, and amounts paid.
Appointment History: Services booked, dates, preferences, and staff assigned.
Loyalty & Wallet: Points balance, redemptions, and wallet top-up history.
Device & Usage Data: Browser type, IP address, pages visited, and session duration for site improvement purposes.

02

🎯

How We Use Your Information

To process orders, confirm bookings, and manage deliveries.
To personalise your experience — recommend services and products you may love.
To send appointment reminders, order updates, and important account notifications.
To manage your loyalty points and wallet balance accurately.
To improve our services through analytics and feedback — always anonymised.
To comply with legal obligations and prevent fraudulent activity.

03

🤝

Sharing of Data

We never sell your personal information to third parties, advertisers, or data brokers.
Delivery partners may receive your name, phone, and address solely to fulfil your order.
Payment processors receive only what is needed to complete a transaction — we do not store card details.
We may disclose information if required by law or to protect the safety of our staff or customers.

✅

Your data stays with us. We use it only to serve you better, never to profit from your information.

04

🔐

Data Security

All data is stored on SSL-encrypted servers. Our website uses HTTPS for all communications.
Passwords are stored using industry-standard hashing — we cannot see your password.
Access to customer data is restricted to authorised staff only on a need-to-know basis.
In the unlikely event of a data breach, we will notify affected users within 72 hours.

05

⚖️

Your Rights

Access: Request a copy of all personal data we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request deletion of your account and associated data (subject to legal requirements).
Opt-Out: Unsubscribe from marketing messages at any time via account settings or by contacting us.