Return & Refund Policy — Eleanzo Studio
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Store Policies 📦

Return & Refund Policy

Your satisfaction is our highest priority. We want every purchase to exceed your expectations.

📅 Last Updated: August 2026 📍 Eleanzo Studio, Islamabad
📌 Contents
  1. Return Eligibility
  2. Non-Returnable Items
  3. Return Process
  4. Refund Timeline
  5. Exchanges
  6. Contact Us
01
Return Eligibility
  • Products can be returned within 7 days of purchase.
  • Items must be unused, in original packaging and condition.
  • Original receipt or order confirmation is required for all returns.
  • Items from promotional events must be returned within 3 days.
02
🚫
Non-Returnable Items
  • Perfumes & fragrances — once opened, cannot be returned for hygiene reasons.
  • Opened skincare products — serums, creams, and treatments once unsealed.
  • Salon services — completed beauty treatments and appointments.
  • Gift cards & vouchers — non-refundable and non-transferable.
  • Sale & discounted items — all clearance and promotional items are final sale.
⚠️
Note: Any product that has been used, tampered with, or is not in its original sealed condition will not be accepted for return regardless of purchase date.
03
🔄
How to Return
  • Step 1 — Contact Us: Reach out via WhatsApp or email within the return window with your order number and reason.
  • Step 2 — Approval: Our team reviews your request and confirms eligibility within 24 hours.
  • Step 3 — Drop-off: Bring the item(s) to our studio in original packaging with receipt or order confirmation.
  • Step 4 — Inspection: Items are inspected on-site. Approved returns are processed immediately.
04
💳
Refund Timeline
  • Refunds are processed via the original payment method used at purchase.
  • Cash payments — refunded immediately upon return approval at the studio.
  • Bank transfer / mobile wallet — processed within 3–5 business days.
  • Damaged or defective items will be replaced at no cost or fully refunded.
05
🔃
Exchanges
  • We happily exchange eligible items for a different variant, shade, or size of the same product.
  • Exchanges are subject to stock availability. If unavailable, a refund will be issued.
  • Exchanges must be requested within the same 7-day window as standard returns.
Need Help With a Return?
Our team is here to assist you every step of the way.
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